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Accounting/Finance Manager (Controller)
Without the strength of our accounting team, we wouldn’t be able to offer the industry-leading service we’re known for. We’re seeking an experienced accountant to oversee this team in the role of controller. The ideal candidate will have proven industry experience as an accountant, preferably in a senior role. As a strong communicator and skilled financial analyst, you will make it your mission to streamline our budgeting, payroll, and financial reporting processes. You will produce thorough financial-status reports for senior management to help improve our operational efficiency and aid in our continued growth.
- Provide comprehensive financial updates to senior management by evaluating, analyzing, and reporting appropriate data points
- Guide financial decisions by applying company policies and procedures to the current economic landscape
- Develop, implement, and maintain financial controls and guidelines
- Achieve budgeting goals with proper scheduling, analysis, and corrective action
- Help develop and support short and long-term operational strategies
- Maintain internal control safeguards for the receipt of revenue, costs, and both team and organizational budgets and actual expenditures
- In conjunction with the CEO, establish financial and operating benchmarks, budgets, program monitoring, and reporting standards on a bi-weekly, monthly, and annual basis.
- Implement consistent accounting policies, practices, and procedures across all programs, upholding federal, state, and local legal standards by remaining knowledgeable about existing, new, and future legislation
- Develop and enforce internal controls to maximize the protection of company assets, policies, procedures, and workflow
- Oversee and support the accounting team with dynamic leadership that creates an environment of trust and productivity
- 5+ years of proven accounting experience
- Strong understanding of economic and banking processes
- 2+ years experience as a senior-level accounting or finance manager
- Strong working knowledge of detailed financial data analysis
- Exemplary history of financial project management
- CRM experience preferred
English (Required)
Temporary due to Covid -19 (Remote Interview Process)
40 hrs semanales
Mexico (Remotely)
$35,000 a $37,000 MXN/mes
Content Marketing Specialist
DearDoc is transforming how patients engage with doctors by introducing innovative technology in practices everywhere. Doctors are juggling a lot – our technology allows them to take a step back, breathe, and focus on what they do best – care for patients. At DearDoc, we believe doctors should be doctors. That’s why DearDoc takes a holistic approach by helping them attract new patients in many different ways. We’ve utilized Artificial Intelligence to provide “WOW’ experiences for patients and doctors alike.
DearDoc is one of the fastest-growing, B2B tech companies in the United States, and we want you to come join our team! We are looking for a detail-oriented, enthusiastic Content Marketing specialist to join our team. This role will have their hands in many different types of marketing while supporting the team. This is a great opportunity for someone who may be new to marketing a large brand.
- Support the marketing team by creating/posting/scheduling various content types, including social media posts, blog posts, newsletters, emails, videos, webinars, and more
- Collaborate with internal teams to fulfill content needs
- Assist in optimizing website content and SEO
- May research competitors and target persona to better understand the market trends
- Stay on top of content marketing trends and bring new ideas for DearDoc to explore and test
- Help marketing team with the tracking and reporting of metrics from programs like Google Analytics, Hubspot, Salesforce, and more
- Support the team with additional tasks as needed
- Marketing or content marketing experience is a plus.
- Bachelor’s Degree in a related field (business, communications, marketing, etc.)
- Basic graphic design skills
- Basic video editing skills
- Strong communication, writing, and proofreading skills in English
- Must have good organizational skills and attention to detail
- Desire and ability to work in a fast-paced, dynamic remote environment
- Hubspot or Salesforce experience is a plus
- Experience with a CMS tool is a plus
English (Required)
Temporary due to Covid -19 (Remote Interview Process)
40 hrs semanales
Mexico (Remotely)
$22,000 a $24,000 MXN/mes
Customer Support Specialist
Let’s face it, finding great healthcare today is hard. DearDoc is transforming how patients engage with doctors by introducing innovative technology in practices everywhere. Doctors are juggling a lot – our technology allows them to take a step back, breathe, and focus on what they do best – care for patients. At DearDoc, we believe doctors should be doctors. That’s why DearDoc takes a holistic approach by helping them attract new patients in many different ways. We’ve utilized Artificial Intelligence to provide “WOW’ experiences for patients and doctors alike.
We’ve been serving thousands of doctors since our founding in 2018. Along the way, we cultivated an incredible work environment — where people love to come to work everyday.
Our culture of customer obsession guides all our decisions, and our ability to think differently helps us serve doctors in a unique and creative way. We believe imagination only gets better after use, and we use our imagination everyday to create WOW moments for every customer we have.
We are a collection of young, talented, and ruthlessly passionate professionals focused on making a dent in the healthcare space. It’s a big challenge, and we’re up to it – are you?
You handle all incoming customer calls and emails to our customer support channels, as well as answering questions on the live chat of our self help center.
You will help troubleshoot issues and notify the appropriate team member(s) with details and accurate information from the customer. This is critical to ensuring the top-notch customer experience we want for all DearDoc customers.
You will be the Voice of the Customer (VoC) to bring feedback to DearDoc. Tech support background is a huge plus for this role.
- Strong time management and organization skills
- Ability to consistently follow-up on customer and team member requests
- Impeccable attention to detail to perform the highest quality of work
- Soft Skills and unique customer service qualities
- Multitasking Skills
- Great interdepartmental communication skills
- Understanding of customer experience with a product
- Resilient and hardworking (GRIT)
- A positive, polite, confident, sincere and friendly disposition
- The ability to solve problems, to think dynamically and logically
- Adaptability – we’re growing and evolving, and the rocket ship is about to take off
- Ability to think differently
- Team Player
English (Required)
Temporary due to Covid -19 (Remote Interview Process)
40 hrs semanales
Mexico (Remotely)
$18,000 a $20,000 MXN/mes
File Reviewer
We take pride in offering the best quality to our clients. The File Reviewer position presents an exciting opportunity to improve your skills in English language and analytic thinking. If you are detail-oriented and organized this role will give you the chance to strengthen your abilities to overcome challenges.
- Bachelor’s degree
- Outstanding comprehension & writing skills in English
- High attention to detail
- Analytical & organizational skills
- Knowledge of Microsoft Office (Word)
You will be in charge of reviewing the files before sending them back to the client. This is a sensitive task since you have to ensure the file meets all the requirements and promised quality.
English (Required)
Yes
5 days/ week
full time
Flexible hours.
Mexico (Remotely)
$12,000 a $14,000 MXN/mes
Product Specialist
Let’s face it, finding great healthcare today is hard. DearDoc is transforming how patients engage with doctors by introducing innovative technology in practices everywhere. Doctors are juggling a lot – our technology allows them to take a step back, breathe, and focus on what they do best – care for patients. At DearDoc, we believe doctors should be doctors. That’s why DearDoc takes a holistic approach by helping them attract new patients in many different ways. We’ve utilized Artificial Intelligence to provide “WOW’ experiences for patients and doctors alike.
We’re serving thousands of doctors since our founding in 2018. Along the way, we cultivated an incredible work environment — where people love to come to work everyday.
Our culture of customer obsession guides all our decisions, and our ability to think differently helps us serve doctors in a unique and creative way. We believe imagination only gets better after use, and we use our imagination everyday to create WOW moments for every customer we have.
We are a collection of young, talented, and ruthlessly passionate professionals focused on making a dent in the healthcare space. It’s a big challenge, and we’re up to it – are you?
You will be the product expert, knowing the functionality and features inside and out. Along with creating multiple of our digital products and resolving customer requests, you will recommend product updates to optimize and enhance the customer experience. These creative solutions will be key to the success of our customers and DearDoc. You will identify and suggest areas of improvement within the team to help improve the processes for more efficient and effective implementation and modifications workflows. You will communicate with third party partners to manage customer requests, bugs, and enhancements.
- Strong time management and organization skills (managing incoming requests to be completed in accordance with set SLAs)
- Ability to consistently follow-up on customer and team member requests ● Impeccable attention to detail to perform the highest quality of work
- Great interdepartmental communication skills
- Understanding of customer experience with a product
- Product support experience is a plus
- Resilient and hardworking (GRIT)
- A positive, polite, confident, sincere and friendly disposition
- The ability to solve problems & to think dynamically
- Adapability – we’re growing and evolving, and the rocket ship is about to take off ● Ability to think differently
- Team Player
English (Required)
Temporary due to Covid -19 (Remote Interview Process)
40 hrs semanales
Mexico (Remotely)
$19,000 a $21,000 MXN/mes
Sales Analyst
The Sales Analyst will work closely with the team members across sales, marketing, finance, and operations to support and implement high-quality, data-driven decisions. They will resolve issues regarding integrity of data flow into databases and maintain existing data tools to promote robust data management, resulting in accurate data analysis. The Sales Analyst is expected to have a strong and logical reasoning skills, and business intelligence. The insights gained from different analyses is required to be communicated effectively and efficiently.
- Work with the sales department to drive business decisions through data and analytics
- Understand and interpret business needs and objectives
- Extract reports from multiple sources and platforms (i.e. Salesforce, Stripe, Google Analytics, etc.)
- Apply industry knowledge to interpret data from large spreadsheets and databases to improve company performance
- Complete data cleaning and data validation of existing reports and dashboards
- Utilize Tabular data in Salesforce, Excel, AWS Quicksight, and to create clear, easy to understand data visualizations
- Implement custom calculations and formulas to improve data storytelling
- Support the creation and implementation of both internal and external facing reporting and dashboards.
- Maintain the recurring reporting process of DearDoc’s different products and processes.
- Excel knowledge
- SQL knowledge
- Data Visualization
- Data-driven
- Web-based reporting tools
- Adaptability to new data tools
- Data Workflow Analysis
Bonus for:
- Programming Language Knowledge
- Familiarity with Data pipelines, architecture and warehousing.
English (Required)
Temporary due to Covid -19 (Remote Interview Process)
40 hrs semanales
Mexico (Remotely)
$24,000 a $26,000 MXN/mes
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Av. Juan Palomar y Arias 567, Monraz, 44670 Guadalajara, Jal.