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Onboarding Specialist

The role of the Onboarding Specialist is paramount to the success of our comapny as a whole. As the bridge between our customers and the implementation of our products, the Onboarding Specialist is key in helping our customer get to know our products and get them using them as soon as possible, so they start seeing ROI. You will be the first point of contact the customer has after the sale.

The Onboarding Specialist will work directly with client accounts to answer product questions and help them start their process with us. Your attention to detail and ability to juggle different tasks is paramount to the success of our customers.

Our customers are comprised of small to mid-sized private practices and you will be instrumental in their success on the company’s platform. You will also work cross-functionally with multiple departments across the organization to provide top-tier service and ensure customer satisfaction. Your diverse experience will contribute to our collaborative environment and finding success not only as an individual but as a team.

  • Proven ability to manage a large book of business – you are not intimidated by 100+ accounts
  • Ability to deepen the relationship with clients through consistent follow up
  • Success in a high-growth environment and adaptable to change
  • Ability to ensure client satisfaction and balance customer expectations
  • Experience collaborating with various internal teams to push projects through completion in a timely manner
  • Strong project management with strict attention to detail
  • Deep customer empathy and emotional intelligence
  • Impeccable attention to detail to perform the highest quality of work
  • Great interdepartmental communication skills
  • Understanding of customer experience with a product
  • Resilient and hardworking (GRIT)
  • A positive, polite, confident, sincere, and friendly disposition
  • The ability to solve problems & to think dynamically
  • Adaptability – we’re growing and evolving, and the rocket ship is about to take off
  • Ability to think differently
  • Team Player

· Perform other duties as assigned.

Interact cross-functionally with internal teams to understand how key functions work together and influence your role. You will master our products and help our clients get onboarded as soon as possible. Refine skills to probe and respond appropriately to customer requests. Have full accountability in onboarding 100+ accounts while achieving your orientation quota, communicating with clients on a regular basis while driving customer outcomes along with product adoption, and ensuring customer satisfaction through NPS.

English (Required)

Temporary due to Covid -19 (Remote Interview Process)

ID: DD0021

40 hrs semanales

Guadalajara, Jalisco

$16,000 a $18,000 MXN/mes

Product Specialist

You will be the product expert for one of our primary products, the AI Chat.  Along with creating this product and resolving customer edit requests, you will recommend product updates to optimize and enhance the customer experience.  These creative solutions will be key to the success of our customers and DearDoc. You will identify and suggest areas of improvement within the team to help improve the processes for more efficient and effective workflows. 

  • Strong time management and organization skills (managing incoming requests to be completed in accordance with set SLAs)
  • Ability to consistently follow-up on customer and team member requests
  • Impeccable attention to detail to perform the highest quality of work
  • Great communication skills and being available for the rest of team 
  • Understanding of customer experience with a product
  • Willing to learn about our products and value proposition. We’re constantly growing.
  • Adaptability. We’re constantly moving. 
  • Product support experience is a plus
  • Resilient and hardworking (GRIT) 
  • A positive, polite, confident, sincere and friendly disposition
  • The ability to solve problems & to think dynamically
  • Ability to think differently
  • Team Player

English (Required)

Temporary due to Covid -19 (Remote Interview Process)

ID: DD0021

40 hrs semanales

Guadalajara, Jalisco

$16,000 a $18,000 MXN/mes

SEO Operations Specialist

You will be the SEO operational expert, knowing the functionality and features inside and out of our managing platform.You’ll be in charge of creating and managing an embeddable dashboard for our customers’ blogposts.You’ll make sure to get the blog posts from the writer, place them on the customer’s dashboard and schedule them.Along with creating this product and resolving customer requests, you will recommend productupdates to optimize and enhance the customer experience.These creative solutions will be keyto the success of our customers and company.You will identify and suggest areas of improvement within our multidisciplinary team to help improve the processes for more efficient and effective implementation and modifications workflows

● Strong time management and organization skills (managing incoming requests to be
completed in accordance with set due dates)
● Ability to consistently follow-up on customer and
team member requests
● Impeccable attention to detail to perform the highest quality of work
● Project management background
● You’re a self-starter
● Great interdepartmental communication skills
● Product support experience is a plus
● Resilient and hardworking (GRIT)
● A positive, polite, confident, sincere and friendly disposition
● The ability to solve problems & to think dynamically
● Adaptability – we’re growing and evolving, and the rocket ship is about to take off
● Ability to think differently
● Team Player
 
 Desired:
 
● Copywriting or blog writing experience
● SEO experience

English (Required)

Temporary due to Covid -19 (Remote Interview Process)

ID: SOP002

40 hrs semanales

Guadalajara, Jalisco

$17,000 a $19,000 MXN/mes

Web Designer

We are looking for a Web Designer who will be responsible for creating great websites for our clients. Primary duties include conceptualizing and implementing creative ideas for client websites, as well as creating visual elements that are in line with our clients’ branding. You will be working closely with our web development team to ensure a proper and hassle-free implementation.

To be successful in this role, you will need to have excellent visual design skills and be proficient in graphic design software such as Adobe Photoshop and Adobe Illustrator.

 

  • Conceptualizing creative ideas with clients.
  • Testing and improving the design of the website.
  • Establishing design guidelines, standards, and best practices.
  • Maintaining the appearance of websites by enforcing content standards.
  • Designing visual imagery for websites and ensuring that they are in line with branding for clients.
  • Working with different content management systems.
  • Communicating design ideas using user flows, process flows, site maps and wireframes.
  • Incorporating functionalities and features into websites.
  • Designing sample pages including colors and fonts.
  • Preparing design plans and presenting the website structure.
  • A relevant diploma in a related field.
  • Proficiency in graphic design software including Adobe Photoshop, Adobe Illustrator, and other visual design tools.
  • Good understanding of content management systems.
  • Good understanding of search engine optimization principles.
  • Proficient understanding of cross-browser compatibility issues.
  • Excellent visual design skills.
  • Up-to-date experience with international web protocols, standards, and technologies.
  • Creative and open to new ideas.
  • Adaptable and willing to learn new techniques.
  • Excellent communication skills.

English (Required)

Temporary due to Covid -19 (Remote Interview Process)

ID: WB0022

40 hrs semanales

Guadalajara, Jalisco

$18,000 a $20,000 MXN/mes

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Av. Juan Palomar y Arias 567, Monraz, 44670 Guadalajara, Jal.

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