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File Reviewer

We take pride in offering the best quality to our clients. The File Reviewer position presents an exciting opportunity to improve your skills in English language and analytic thinking. If you are detail-oriented and organized, this role will give you the chance to strengthen your abilities to overcome challenges.

  1. Bachelor’s degree
  2. Outstanding comprehension & writing skills in English
  3. High attention to detail
  4. Analytical & organizational skills
  5. Knowledge of Microsoft Office (Word)

You will be in charge of reviewing the files before sending them back to the client. This is a sensitive task since you have to ensure the file meets all the requirements and promised quality. 

English (Required)

ID: CE001

Five days a week, full time.
Flexible hours.

Guadalajara, Jalisco

$12,000 a $14,000 MXN/mes

IT Help Desk

Offer support and technical assistance to internal team members while they are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers. Duties
  • Handling the shipping of computer equipment
  • Managing and updating inventory
  • Installing or changing software to fix issues and ensure equipment security
  • Responding to queries via chat, email, or phone
  • Training other staff members on troubleshooting and diagnosing problems
  • Writing, editing, and revising training manuals for new and updated software and hardware
  • Providing technical assistance for questions and problems
  • Resolving problems with computer systems
  • Diagnosing system errors and other issues
  • Following up with customers to ensure full resolution of issues
  • Running reports to analyse common complaints and problems
  • Remotely accessing hardware or software for clients to make changes and fix problems
  • Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems
  • Experience with Network Repairs and Analysis
  • Good Customer Service Skills
  • Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience

*

English (Required)

Temporary due to Covid -19 (Remote Interview Process)

ID: CE001

40 hrs semanales

Guadalajara, Jalisco

$12,000 a $14,000 MXN/mes

Onboarding Specialist

Our culture of customer obsession guides all our decisions, and our ability to think differently helps us serve doctors in a unique and creative way. We believe imagination only gets better after use, and we use our imagination everyday to create WOW moments for every customer we have.

We are a collection of young, talented, and ruthlessly passionate professionals focused on making a dent in the healthcare space. It’s a big challenge, and we’re up to it – are you?  

The role of the Onboarding Specialist is paramount to the success of our company as a whole.  As the bridge between our customers and the implementation of our products, the Onboarding Specialist is key in helping our customer get to know our products and get them using them as soon as possible, so they start seeing ROI. You will be the first point of contact the customer has after the sale.

The Onboarding Specialist will work directly with client accounts to answer product questions and help them start their process with us. Your attention to detail and ability to juggle different tasks is paramount to the success of our customers.

Our customers are comprised of small to mid-sized private practices and you will be instrumental in their success on the DearDoc platform. You will also work cross-functionally with multiple departments across the organization to provide top-tier service and ensure customer satisfaction. Your diverse experience will contribute to our collaborative environment and finding success not only as an individual but as a team.

  • Proven ability to manage a large book of business – you are not intimidated by 100+ accounts
  • Ability to deepen the relationship with clients through consistent follow up 
  • Success in a high-growth environment and adaptable to change
  • Ability to ensure client satisfaction and balance customer expectations
  • Experience collaborating with various internal teams to push projects through completion in a timely manner
  • Strong project management with a strict attention to detail
  • Deep customer empathy and emotional intelligence
  • Impeccable attention to detail to perform the highest quality of work
  • Great interdepartmental communication skills 
  • Understanding of customer experience with a product
  • Resilient and hardworking (GRIT) 
  • A positive, polite, confident, sincere and friendly disposition
  • The ability to solve problems & to think dynamically
  • Adaptability – we’re growing and evolving, and the rocket ship is about to take off
  • Ability to think differently
  • Team Player

Interact cross-functionally with internal teams to understand how key functions work together and influence your role. You will master our products and help our clients get onboarded as soon as possible. Refine skills to probe and respond appropriately to customer requests. Have full accountability in onboarding 100+ accounts while achieving your orientation quota, communicating with clients on a regular basis while driving customer outcomes along with product adoption, and ensuring customer satisfaction though NPS. 

English (Required)

Temporary due to Covid -19 (Remote Interview Process)

ID: OA001

40 hrs semanales

Guadalajara, Jalisco

$18,000 a $20,000 MXN/mes

Operations Associate

We are currently seeking a highly-motivated, knowledgeable, and friendly Operations Associate to update and maintain information on our company databases and ensure the quality of our product by listening to Audio files and reviewing transcripts.

Our ideal candidate has essential data entry skills, like fast typing with an eye for detail and familiarity with spreadsheets, online forms, and CRM software. Previous experience as a data entry clerk or similar position will be considered an advantage.

Ultimately, a successful data entry operator will be responsible for maintaining accurate, up-to-date and usable information in our service and will make sure that our services are performed correctly.

  

  • Review data for deficiencies or errors, correct any incompatibilities if possible and check the output.
  • Download files from file storing software (Dropbox, Google Drive, Hightail, etc.) and upload it to our platform.
  • Research and obtain further information for incomplete documents.
  • Keep information confidential.
  • Respond to queries for information and access relevant files.
  • Comply with data integrity and security policies.
  • Experience with MS Office and data programs.
  • Knowledge in CRM software (Salesforce is preferred)
  • Typing speed and accuracy
  • Excellent knowledge of correct spelling, grammar, and punctuation
  • Attention to detail
  • Confidentiality
  • Organization skills, with an ability to stay focused on assigned tasks

English (Required)

Temporary due to Covid -19 (Remote Interview Process)

ID: OA001

40 hrs semanales

Guadalajara, Jalisco

$12,000 a $14,000 MXN/mes

Products Live Specialist

Our culture of customer obsession guides all our decisions, and our ability to think differently helps us serve doctors in a unique and creative way. We believe imagination only gets better after use, and we use our imagination every day to create WOW moments for every customer we have.

We are a collection of young, talented, and ruthlessly passionate professionals focused on making a dent in the healthcare space. It’s a big challenge, and we’re up to it – are you?

  1. Strong time management and organization skills (managing incoming requests to be completed in accordance with set SLAs)
  2. Experience with Javascript and HTML
  3. CSS experience desired
  4. Knowledge in code implementation 
  5. External code implementation on website platforms
  6. Self-starter
  7. Troubleshooting (compatibility, visibility, and/or embedding issues)
  8. Ability to consistently follow-up on customer and team member requests
  9. Impeccable attention to detail to perform the highest quality of work
  10. Great interdepartmental communication skills 
  11. Understanding of customer experience with a product
  12. Product support experience is a plus
  13. Resilient and hardworking (GRIT) 
  14. A positive, polite, confident, sincere, and friendly disposition
  15. The ability to solve problems & to think dynamically
  16. Adaptability – we’re growing and evolving, and the rocket ship is about to take off
  17. Ability to think differently
  18. Team Player

You will own the implementation of our products, adding the widgets to customer’s websites. You’ll be in direct communication with our customers, web developers as well as our team, orchestrating the development of our products on websites. 

You’ll be responsible for getting the login credentials for the customer’s website builder to be able to add the code yourself or follow up with third parties platforms until they add the code.

English (Required)

Temporary due to Covid -19 (Remote Interview Process)

ID: PL001

40 hrs semanales

Guadalajara, Jalisco

$21,000 a $23,000 MXN/mes

Product Specialist

You will be the product expert for one of our primary products, the AI Chat.  Along with creating this product and resolving customer edit requests, you will recommend product updates to optimize and enhance the customer experience.  These creative solutions will be key to the success of our customers and DearDoc. You will identify and suggest areas of improvement within the team to help improve the processes for more efficient and effective workflows. 

  • Strong time management and organization skills (managing incoming requests to be completed in accordance with set SLAs)
  • Ability to consistently follow-up on customer and team member requests
  • Impeccable attention to detail to perform the highest quality of work
  • Great communication skills and being available for the rest of team 
  • Understanding of customer experience with a product
  • Willing to learn about our products and value proposition. We’re constantly growing.
  • Adaptability. We’re constantly moving. 
  • Product support experience is a plus
  • Resilient and hardworking (GRIT) 
  • A positive, polite, confident, sincere and friendly disposition
  • The ability to solve problems & to think dynamically
  • Ability to think differently
  • Team Player

English (Required)

Temporary due to Covid -19 (Remote Interview Process)

ID: PP001

40 hrs semanales

Guadalajara, Jalisco

$16,000 a $18,000 MXN/mes

Social Media Manager

We are looking for a passionate and experienced Social Media Manager & Website Designer to join our Marketing team! As a Social Media Manager & Website Designer at our company, you will be responsible for planning and developing social media campaigns for various clients. You will be responsible for managing different social media platforms and making sure that our client’s needs are met.

You will be working with the latest marketing technology in collaboration with other Sales and Marketing teams. Design, schedule and post personalized images on our client’s social media accounts. You‘ll be able to grab phrases, pictures, and ideas from their websites. Design websites from the information our clients give us. We use weblium, so you’ll be working from templates and then make the website live on our client’s existing domain.

Communication with the clients is minimal, however, it is required from time to time. Well-spoken English, but grammar is a must.

  • Manage and build overall social media posts.
  • Test every campaigns success
  • Develop a social media generation strategy
  • Increase social media following
  • Analyze data to get smart insights
  • Suggest methods for improvementsRequirements
  • BA/BS or equivalent working experience
  • Past experience.
  • Proficient using marketing automation technology
  • Knowledge of latest digital marketing trends
  • Sense of ownership and pride in your performance and its impact on company’s success
  • Critical thinker and problem-solving skills
  • Team player
  • Good time-management skills
  • Great interpersonal and communication skills

English (Required)

Temporary due to Covid -19 (Remote Interview Process)

ID: SM001

40 hrs semanales

Guadalajara, Jalisco

$18,000 a $23,000 MXN/mes

Web Designer

We are looking for a Web Designer who will be responsible for creating great websites for our clients. Primary duties include conceptualizing and implementing creative ideas for client websites, as well as creating visual elements that are in line with our clients’ branding. You will be working closely with our web development team to ensure a proper and hassle-free implementation.

To be successful in this role, you will need to have excellent visual design skills and be proficient in graphic design software such as Adobe Photoshop and Adobe Illustrator.

 

  • Conceptualizing creative ideas with clients.
  • Testing and improving the design of the website.
  • Establishing design guidelines, standards, and best practices.
  • Maintaining the appearance of websites by enforcing content standards.
  • Designing visual imagery for websites and ensuring that they are in line with branding for clients.
  • Working with different content management systems.
  • Communicating design ideas using user flows, process flows, site maps and wireframes.
  • Incorporating functionalities and features into websites.
  • Designing sample pages including colors and fonts.
  • Preparing design plans and presenting the website structure.
  • A relevant diploma in a related field.
  • Proficiency in graphic design software including Adobe Photoshop, Adobe Illustrator, and other visual design tools.
  • Good understanding of content management systems.
  • Good understanding of search engine optimization principles.
  • Proficient understanding of cross-browser compatibility issues.
  • Excellent visual design skills.
  • Up-to-date experience with international web protocols, standards, and technologies.
  • Creative and open to new ideas.
  • Adaptable and willing to learn new techniques.
  • Excellent communication skills.

English (Required)

Temporary due to Covid -19 (Remote Interview Process)

ID: WB0022

40 hrs semanales

Guadalajara, Jalisco

$18,000 a $20,000 MXN/mes

¿Listo para el gran paso?

Déjanos tu CV y nosotros nos pondremos en contacto contigo

Av. Juan Palomar y Arias 567, Monraz, 44670 Guadalajara, Jal.

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