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Vacantes abiertas

Exploramos vacantes alrededor del mundo y las integramos en nuestras oficinas de Guadalajara, Jal. ¡Bienvenido a BDT!

Accounting Assistant

We are looking for a competent Accounting Assistant to undertake a variety of financial and non-financial tasks in order to help guarantee the company’s revenues. You will handle the processing of incoming payments along with the issuing of necessary paperwork.

  • Assume the responsibility of receiving and sorting incoming payments with attention to credibility
  • Manage the status of accounts and balances and identify inconsistencies
  • Issue and post bills, receipts and invoices
  • Check the validity of debit accounts
  • Update accounts receivable database with new accounts or missed payments
  • Ensure all clients remain informed on their outstanding debts and deadlines
  • Provide solutions to any relative problems of clients
  • Write thorough reports on billing activity with clear and reliable data
  • Proven experience as a Billing Specialist
  • Comfortable dealing with numbers and the processing of financial information
  • Excellent knowledge of MS Office (particularly Excel)
  • Proficiency in English
  • Results-driven and patient
  • A high degree of attention to detail and trustworthiness
  • Resilient and hardworking (GRIT)
  • A positive, polite, confident, sincere and friendly disposition
  • Strong Emotional Intelligence
  • The ability to solve problems & to think dynamically
  • Adaptability – we’re growing and evolving, and the rocket ship is about to take off
  • Ability to think differently

ID: AA0021

40 hrs semanales

Guadalajara, Jalisco

$17,000 a $20,000 MXN/mes

Client Support Specialist

We are looking for a Client Support Specialist to join our Support Team!

The Client Support department provides post-sales client support and is responsible for ensuring positive client experience through high-quality service and communication. We handle client support related to incoming requests, respond and resolve client issues through incident recognition, research, case resolution, escalation and follow up.

  • * Function as a subject matter expert in our system’s functionality and how customers use our software.
  • * Troubleshoot issues within the proprietary software to accurately identify the root-cause through researching, testing, and replicating issues reported with a focus on the tactical and strategic impact on the customer.
  • * Triage inbound phone and e-mail support related issues.
  • * Manage Support Cases in the Customer Relationship Manager (CRM)
  • * Clearly communicate updates on case or resolution in layman’s terms directly with customers in writing or via phone.
  • * Track customer interactions 100% to keep accurate records of impact for the future growth of the team.
  • * Effectively prioritize and escalate tickets to Senior Client Support Specialists and above with detail and supporting documentation, ensuring that service level agreements are met.
  • * Collaborate with other upper levels of support and other TSA1 team members and on resolutions as necessary.
  • * Act as a Customer Advocate to identify opportunities to educate customers on how to better use the system tools and increase utilization.

We need people who enjoy working in a fast-paced, production-driven environment! People who will work hard and have fun doing it! We need people who work well under pressure like to be challenged and understand how critical it is to get the client experience right!

  • Bachelor’s Degree or equivalent
  • 2 – 4 years of experience in software application support or service organization required
  • Working knowledge of CRM system preferred
  • A team-oriented individual who values opportunities to build the skills and capabilities of others, a strong sense of the possible, and a real desire to improve customer experience
  • Quick learner, self-motivated, autonomous, proactive, intellectually curious and strong attention to detail
  • Ability to receive and leverage feedback with the ability to adapt to frequent change
  • Advanced or native English.

ID: CS002

40 hrs semanales

Guadalajara, Jalisco

$18,000 a $21,000 MXN/mes

Integrations Specialist

Let’s face it, finding great healthcare today is hard. DearDoc is transforming how patients engage with doctors by introducing innovative technology in practices everywhere. Doctors are juggling a lot – our technology allows them to take a step back, breathe, and focus on what they do best – care for patients.  At DearDoc, we believe doctors should be doctors. That’s why DearDoc takes a holistic approach by helping them attract new patients in many different ways. We’ve utilized Artificial Intelligence to provide “WOW’ experiences for patients and doctors alike.

 

We’re serving thousands of doctors since our founding in 2018. Along the way, we cultivated an incredible work environment — where people love to come to work everyday.

 

Our culture of customer obsession guides all our decisions, and our ability to think differently helps us serve doctors in a unique and creative way. We believe imagination only gets better after use, and we use our imagination everyday to create WOW moments for every customer we have.

 

We are a collection of young, talented, and ruthlessly passionate professionals focused on making a dent in the healthcare space. It’s a big challenge, and we’re up to it – are you? 

 

You will be the glue of our main customer facing product with all other products, knowing the functionality and features inside and out. Along with creating these products and resolving customer requests, you will recommend integration updates to optimize and enhance the customer experience. These creative solutions will be key to the success of our customers and DearDoc. You will identify and suggest areas of improvement within the team to help improve the processes for more efficient and effective implementation and modifications workflows. You will communicate with third party partners to manage customer requests, bugs, and enhancements.
  • Strong time management and organization skills (managing incoming requests to be completed in accordance with set SLAs)
  • Ability to consistently follow-up on customer and team member requests
  • Impeccable attention to detail to perform the highest quality of work
  • Great interdepartmental communication skills 
  • Understanding of customer experience with a product
  • Product support experience is a plus
  • Technology background is a plus
  • Solution-oriented
  • “Pivoting” mindset
  • Resilient and hardworking (GRIT) 
  • A positive, polite, confident, sincere and friendly disposition
  • The ability to solve problems & to think dynamically
  • Adaptability – we’re growing and evolving, and the rocket ship is about to take off
  • Ability to think differently
  • Team Player

ID: IS001

40 hrs semanales

Guadalajara, Jalisco

$17,000 a $20,000 MXN/mes

Marketing Associate

We are looking for a Marketing Associate to help plan and implement our marketing and advertising activities. For this role, you should understand the full marketing mix and be familiar with ways to analyze market research and customers’ behavior. You should also be able to create spreadsheets and analyze quantitative data to interpret ROI and KPI metrics. You would reach out to potential customers and figure out the best ideas to convert leads into customers. Ultimately, you should help us achieve our business goals by building strong marketing campaigns.
  • Manage daily administrative tasks to ensure the Marketing department runs smoothly.
  • Source and analise leads.
  • Conduct market research to identify new opportunities.
  • Gather and analyze consumer behavior data (e.g. web traffic and rankings)
  • Create reports on marketing and sales metrics, like conversion rates.
  • Assist with organizing promotional events.
  • Coordinate with the Marketing Design and Content teams to create advertising material (e.g. brochures and newsletters).
  • Keep organized records of marketing metrics and results of past campaigns.
  • Prepare regular sales forecasting reports.
  • Monitor competitors’ marketing activities.
  • Proven work experience as a Marketing Associate, Marketing Assistant, or similar role.
  • Knowledge of marketing digital tools and techniques.
  • Experience with SEO/SEM campaigns.
  • Solid computer skills, including MS Excel, web analytics, and Google Adwords.
  • Excellent communication and presentation skills.
  • Strong analytical skills with a goal-oriented attitude.
  • BSc degree in Marketing or relevant field.
  • Advanced/Native English.

ID: MA002

40 hrs semanales

Guadalajara, Jalisco

$19,000 a $22,000 MXN/mes

Sales Development Representative (SDR)


We’re looking for a talented and experienced Sales Development Representative to join our expanding team. In this role, you will have the opportunity to directly impact the growth of the company through acquiring top of funnel and user acquisition of event organizers that heavily contribute to the lifeblood of our organization’s success.

This position will be the first point of contact to engage with potential users that are looking for e-marketing tools for their websites, so you will be responsible for representing the agency’s brand, product, and mission. To do this you’ll become an expert in our business, outbound/inbound marketing efforts, and technology.

  • Generate opportunities through the qualification of inbound leads via email, phone, and other automated nurturing activities
  • Maintain and organize pipeline and activity record using our CRM
  • Articulate and evangelize our value proposition to the decision-makers at medical practices in the United States
  • Develop creative outbound marketing programs that include cold email, cold calling, LinkedIn, and referral marketing programs
  • Document daily activity in the CRM
  • Become an expert on converting prospects to qualified leads
  • Provide input on ways we can streamline processes
  • Correspond with event organizers to ensure prompt responses
  • Navigate an ambiguous, low oversight role and thrive in uncertainty by applying a bias towards proactive problem solving

We need people who enjoy working in a fast-paced, production-driven environment! People who will work hard and have fun doing it! We need people who work well under pressure like to be challenged and understand how critical it is to get the client experience right!

  • Bachelor’s Degree or equivalent
  • 2 – 4 years of experience in software application support or service organization required
  • Working knowledge of CRM system preferred
  • A team-oriented individual who values opportunities to build the skills and capabilities of others, a strong sense of the possible, and a real desire to improve customer experience
  • Quick learner, self-motivated, autonomous, proactive, intellectually curious and strong attention to detail
  • Ability to receive and leverage feedback with the ability to adapt to frequent change
  • Advanced or native English.

ID: SDR001

40 hrs semanales

Guadalajara, Jalisco

$15,000 a $17,000 MXN/mes

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