AI Chat Manager
You will be the product expert for our primary product, AI Chat.
Along with creating this product and resolving customer edit requests, you will recommend product updates to optimize and enhance the customer experience.
These creative solutions will be key to the success of our customers and DearDoc. You will identify and suggest areas of improvement within the team to help improve the processes for more efficient and effective workflows.
- Strong time management and organization skills (managing incoming requests to be completed in accordance with set SLAs)
- Ability to consistently follow-up on customer and team member requests
Impeccable attention to detail to perform the highest quality of work
- Great interdepartmental communication skills
- Understanding of customer experience with a product
- Product support experience is a plus
- Resilient and hardworking (GRIT)
- A positive, polite, confident, sincere and friendly disposition
- The ability to solve problems & to think dynamically
- Adaptability – we’re growing and evolving, and the rocket ship is about to take off
- Ability to think differently
- Team Player